Refund policy
All Sales Final – No Returns or Exchanges
All purchases from Sobervation are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Because our products are made on demand — printed and fulfilled specifically for you — we are unable to restock or resell returned items. This model allows us to reduce waste and deliver intentional, quality pieces every time.
Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at eric@sobervation.com with your order number and photos of the issue. We will make it right.
Lost or Stolen Packages We are not responsible for packages lost or stolen after confirmed delivery. Please ensure your shipping address is accurate at checkout.
If your order shows as delivered but you haven't received it, please take the following steps before contacting us:
- Check with neighbors – Packages are sometimes delivered to a neighbor's address by mistake
- Ask household members – Confirm whether someone else at your address accepted the delivery
- Check all delivery locations – Look around your property, including porches, side doors, garages, or mailroom areas where the carrier may have left the package
- Review tracking details – Check the carrier's tracking information for delivery photos or specific location notes
If you've completed these steps and still cannot locate your package, contact me within 7 days at Eric@sobervation.com I'll work with the carrier to investigate. I'm not responsible for packages marked as delivered by the carrier, but I'll do my best to help resolve the issue.
Questions? Reach out to me at Eric@sobervation.com — I'm happy to help.
No Exchanges Available
FOR APPROVED RETURNS
Return Address
Returns must be sent to the address provided in your return authorization email. Do not send returns to the address on your original package, as it may be a fulfillment center that cannot process returns.
